Gaps identified NA Key recommendations NA Key populations AAISA members, service providers Key findings Funding for agencies that serve Canadian citizens and permanent residents is better compared to those that serve refugees, temporary resident, and undocumented individuals Reasons for long waiting lists: high demand for a service that is not provided elsewhere budget cutbacks lack of referral and awareness of services offered by other agencies Most popular services that have waiting lists: language employment support services Community organizations AAISA; members of AAISA Location Alberta Integration timeline At what point during the integration process the study was conducted? NA Open-access – Yes https://aaisa.ca/wp-content/uploads/2020/12/2020-Regional-Breakdown-EN.pdf