Key recommendations Maintain a blended form of service delivery, offering both online and in-person options for clients Use ongoing feedback to determine impacts of each type of service delivery Key findings Compared to before restrictions, 11% more clients used online therapy delivery. 76% of clients needed an interpreter for therapy sessions, but online delivery resulted in a decrease in clients needing an interpreter, which could be due to increased barriers to accessing these services When compared to in-person service delivery, less online clients indicated having met their goals after receiving therapy Most (84%) of participants indicated that brief therapy helped with wellbeing, and had decreased symptoms of trauma Though clients believed online therapy was more convenient, they also indicated that it was harder to connect with therapists online Community organizations Constellation Consulting Group Location Calgary Alberta Gaps identified Integration timeline Key population Open access – No