Key recommendations Increase access to information about settlement services, as well as how to access these service.  These information should be made accessible even before arriving in Canada Key findings Around half of participants used at least one settlement service, with the highest occurrence being employment services and English language assessment Use of settlement services tends to be after residing in Alberta for 5-6 months Problems presented by participants with accessing services included low awareness, language barriers.  Approximately half of participants indicated their source of information about living in Alberta was from government websites, with a clear preference for this. Issues with obtaining Canadian employment include viewing foreign credentials unfavourably, little to no connections, as well as the need for Canadian experience when hired, though this difficulty is decreased in individuals in northern communities Community organizations Canada-Alberta Integrated Service Program (ISP) Gaps identified Integration timeline Key population Location Alberta Calgary Edmonton Southern Alberta Northern Alberta Open access – Yes